PRIVACY POLICY

Privacy Policy

Raven Tiling is committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable UK data protection legislation.

1. Who We Are

Raven Tiling is a domestic and commercial tiling company based in Sheffield, South Yorkshire.

For any privacy-related enquiries please contact:

Raven Tiling
Email: mark@raven-tiling.uk
Telephone: 07977 93 00 93

2. Information We Collect

We may collect personal information when you:

• Submit a contact form
• Request a quotation
• Email or telephone us
• Engage our services

The information collected may include:

• Name
• Email address
• Telephone number
• Property address
• Project information
• Correspondence relating to your enquiry

3. How We Use Your Information

Your information may be used to:

• Respond to enquiries
• Provide quotations
• Arrange site visits
• Deliver our tiling services
• Maintain customer records
• Comply with legal obligations

We only use personal information where there is a legitimate business reason to do so.

4. Contact Forms

Information submitted through our website contact form is used solely for responding to enquiries and providing information relating to our services.

We do not sell or rent personal information to third parties.

5. Cookies

Our website may use cookies to improve functionality and user experience.

Cookies are small files stored on your device that help websites operate more efficiently.

You can control or disable cookies through your browser settings.

6. Website Analytics

We may use website analytics services to understand how visitors use our website and improve our content and services.

These services collect anonymous information such as pages visited, device type and general geographic location.

7. Sharing Information

We do not sell, trade or rent personal information.

Information may only be shared where necessary to:

• Provide services requested by you
• Comply with legal requirements
• Protect our legal rights

8. Data Security

We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration or destruction.

However, no internet transmission can ever be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, including legal, accounting and tax obligations.

10. Your Rights

Under UK data protection legislation, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of personal information where appropriate
• Object to certain processing activities
• Request restriction of processing

Requests relating to your personal information should be sent to:

mark@raven-tiling.uk

11. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

12. Changes to This Policy

Raven Tiling reserves the right to update this Privacy Policy from time to time.

Any updates will be published on this page.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Raven Tiling
Email: mark@raven-tiling.uk
Telephone: 07977 93 00 93